A return authorization number is required for all returns. To obtain a return authorization number, please call us at 800.442.5800 or email us at returns@DesignVeronique.com.
We understand that not every product will fit perfectly and you may need to return your purchase. Custom, altered, or special order products cannot be returned. Please note that we will readily accept returns for products in their original condition within 30 days of the purchase date. Altered, damaged, or stained products will not be accepted.
Design Veronique guarantees all products are free of defects caused by materials or workmanship. Design Veronique will inspect all products upon return. Refunds or credit will not be issued for products that have been worn, washed, altered, damaged, or soiled.
To ensure full credit for your product return, please adhere to the following requests:
When trying on a Design Veronique product:
- Please wear a full undergarment, such as pantyhose, when checking for proper fit of a body garment.
- Please avoid using lotions, perfumes, oils, or deodorants that may stain or scent the product.
- Be sure to completely cover incision sites to avoid blood or body fluid from staining the product.
- Please avoid storing the product in areas that are subject to strong odors, such as cigarette smoke, or allergens, such as pet hair dander.
Please allow 5 to 7 business days for inspection and processing of your refund. Refunds are issued to the credit card used for the original purchase.
A return authorization number must be clearly written on the outside of the package. Return the package using the carrier of your choice; Design Veronique does not provide return shipping. We recommend using FedEx, UPS, or insured Parcel Post to ensure safe, documented delivery of your return.